Exchange Policy
At Florellines, we strive to ensure customer satisfaction. Below are the detailed guidelines for exchanges, damaged items, transaction security, and payment processes.
Exchange Policy
Exchange Period:
Customers can exchange items within 10 days from the date of purchase. For online purchases, exchanges can be initiated by submitting a return or exchange request through our website. Please reference the receipt number provided during your purchase for processing.
Eligibility Criteria:
• Items must be unopened, unused, and in their original packaging.
• For hygiene reasons, we cannot accept exchanges or returns for opened or used products.
Damaged or Defective Items:
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund at no additional cost.
Important: Record a video while unboxing the package as proof for damage or defects.
How to Initiate an Exchange
1. Contact Customer Support: Reach out through the contact details provided on our website.
2. Provide Required Information: Share your receipt number along with product details.
3. Follow Instructions: Our team will guide you with detailed instructions on how to exchange your item online or return it to the store.
Additional Notes:
• Exchanges are only valid for items purchased directly from florellines.com. If purchased through an authorized retailer, please contact the retailer for assistance.
• Shipping charges for exchanges are non-refundable.
• Exchanges are subject to product availability at the designated store.
Transaction Security
All website transactions are processed with secure encryption technology to protect personal and financial information. We adhere to industry standards for data security to ensure your information remains safe.
Payment Process
• Order Confirmation: After completing your purchase, you will receive an order confirmation email with a summary of your order and payment.
• Authorization: Your payment method will be authorized for the total amount at checkout.
• Charges: You will only be charged for the purchased items and any applicable shipping fees.
Contact Us
If you have further questions or require assistance with exchanges, please contact our Customer Support Team. We're here to help!