1. Terms and Conditions

Our Terms and Conditions outline the rules and obligations for using the Florellines website and services. By using our website, you agree to these terms, which aim to protect both you and our brand. Intellectual Property: All content on the Florellines website, including images, logos, and product descriptions, is the intellectual property of Florellines and cannot be used without permission.
User Conduct: Users agree not to misuse the website for any unlawful purpose, including attempts to interfere with its operation or to gather data through automated means. Limitation of Liability: Florellines is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products. Modification of Terms: We reserve the right to update these terms as necessary and will notify customers of significant changes.

2. Cookie Policy

At Florellines, we use cookies to enhance your browsing experience and improve the functionality of our website. This policy explains what cookies are, how we use them, and how you can manage your preferences. What Are Cookies? Cookies are small text files stored on your device when you visit our site, helping us remember your preferences and actions. How We Use Cookies: We use cookies to personalize content, analyze site usage, save items in your cart, and provide relevant advertisements. Managing Cookie Preferences: You can manage or delete cookies through your browser settings. Opting out may affect certain functionalities of the website. Detailed cookie options can be found on our Cookie Preferences page.

3. Order Cancellation and Modification Policy

Once an order is placed on Florellines, it is immediately processed to ensure timely delivery. Therefore, we cannot cancel or modify orders once they have been confirmed.
Order Confirmation: Please double-check your items, shipping details, and payment information before placing an order.
Non-Cancelable Orders: Due to quick order processing, all sales are final upon confirmation.
Returns for Unsatisfied Purchases: If you are not satisfied with your purchase, please refer to our Exchange Policy for eligible exchanges.

4. Loyalty Program Terms

Our Loyalty Program rewards you for shopping with Florellines, allowing you to earn points on purchases and redeem them for discounts or exclusive products.
Earning Points: Points are earned for each purchase, with occasional opportunities to earn extra points through special promotions. The specific points-per-purchase ratio and details on current promotional offers are available on the Loyalty Program page. Points can be redeemed for exclusive rewards and discounts on future purchases.
Redeeming Points: Points can be redeemed during checkout on eligible orders. Points cannot be combined with other discounts or offers unless stated otherwise.
Expiration and Exclusions: Points expire after 12 months of inactivity. Certain items may be excluded from earning or redeeming points.

5. Sustainability and Ethical Sourcing Policy

At Florellines, we are dedicated to creating a positive impact by incorporating sustainable practices and ethically sourcing materials wherever possible.
Eco-Friendly Packaging: Our packaging is designed with the environment in mind, using recyclable and minimal materials to reduce waste.
Cruelty-Free Commitment: We are proudly cruelty-free, meaning our products are not tested on animals at any stage of development.
Ethical Sourcing: We source ingredients responsibly, working with suppliers who share our commitment to sustainability and fair labor practices.
Continuous Improvement: We are always seeking ways to enhance our sustainability efforts and reduce our environmental footprint.

6. Dispute Resolution Policy

In the rare event of a dispute, our Dispute Resolution Policy outlines how customers can seek a fair and efficient resolution.
Initial Resolution: We encourage customers to reach out to our customer support team for assistance in resolving any issues.
Third-Party Mediation: If a satisfactory resolution cannot be reached, we may recommend third-party mediation to find a fair solution.
Arbitration: For unresolved matters, binding arbitration may be considered as an alternative to legal proceedings, ensuring a faster, cost-effective outcome.
Jurisdiction: This policy will be governed by and construed in accordance with the applicable laws of the country or region in which Florellines operates. Any disputes arising under this policy will be subject to the jurisdiction of competent courts in the relevant country or region.