FAQs
What shipping options do you offer?
We offer standard and express shipping options to meet your needs. Please check our shipping policy for more details.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website.
What should I do if my order hasn’t arrived?
If your order has not arrived within the expected delivery timeframe, please contact our customer support team for assistance.
Can I return my purchase?
At Florellines, we do not accept returns for any products. However, if you are not satisfied with your purchase, we offer exchanges within 10 days from the date of purchase. The items must be unopened, unused, and in their original packaging. For exchanges, please refer to our Exchange Policy for eligible exchanges.
How can I cancel or modify my order after placing it?
Once an order is placed, it cannot be modified or canceled. We recommend carefully reviewing all details before finalizing your purchase to ensure accuracy.
Can I return items purchased from an authorized retailer?
We only accept exchanges for items purchased directly from Florellines.com. If your purchase was made through an authorized retailer, please contact them directly for assistance with your exchange.
What if I receive a damaged or defective item?
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund at no additional cost.
Please Check our Exchange Policy for further details.
Will I be charged sales tax on my order?
Sales tax may apply based on your location and will be calculated at checkout.
How do I create an account?
You can create an account by clicking on the "Sign Up" link on our website and following the prompts.
How do I reset my password?
If you’ve forgotten your password, click on the "Forgot Password" link on the login page and follow the instructions to reset it.
How can I update my account information?
Log into your account and navigate to the "Account Settings" section to update your information.
What should I do if I can’t log into my account?
If you’re having trouble logging in, ensure you’re entering the correct email and password. If you still can’t access your account, try resetting your password or contact our support team.
What payment methods do you accept?
We currently accept Cash on Delivery (COD) as our primary payment method.
How can I choose the right shade for my skin tone?
Our website offers a shade finder tool, and our customer support can assist with personalized recommendations.
Are your products safe for sensitive skin?
Yes, our products are formulated with skin-friendly ingredients suitable for sensitive skin.
Do you offer a loyalty program?
Yes, our exclusive loyalty program rewards you with points for purchases and special offers.
Do you offer gift wrapping or special packaging?
Yes, we offer elegant gift wrapping and special packaging options for a luxurious unboxing experience.
How can I contact customer support?
You can reach us via our "Contact Us" page, email, or live chat on the website during business hours.